Section 1: About IndiCurate

Q: What inspired the creation of your company/website?

A: IndiCurate was born out of a deep-seated passion to connect Indians settled across the globe with the richness of their heritage. Our vision is to provide access to Indian products throughout the year, bridging the trend gap and offering a platform for Indian homegrown brands to shine. We are on a mission to showcase the best of India to the world, weaving a tapestry that resonates with the diaspora's stories of work, study, and cultural diversity.

Q: What's up with that name?

A: IndiCurate is a fusion of "India" and "Curation." It represents a meticulously curated platform that showcases the pinnacle of Indian craftsmanship across various categories to a global audience. It's not just a name; it's a promise to bring the essence of India to the world through conscious curation.


Section 2: Product Information

Q: Where does IndiCurate get its products?

A: IndiCurate sources its products directly from Indian homegrown brands committed to innovation, quality, and the timeless essence of Indian art and craft. Each collection reflects the evolving legacy of Indian craftsmanship, passed down through generations.

Q: What products/services do you offer?

A: We offer a diverse array of products, bringing the best of Indian craftsmanship to your doorstep. From apparel for men, women, and children to accessories and home & living items, our collections aim to immerse consumers in the true essence of India.


Section 3: Ordering & Payment

Q: How do I place an order on your website?

A: Placing an order is a journey through craftsmanship. Select your desired product, delve into the detailed descriptions, size charts, and care instructions. After making your choice, proceed to checkout, where you can input your delivery details. We accept Visa, Mastercard, Apple Pay, and PayPal, ensuring a secure transaction experience.


Section 4: Shipping & Delivery

Q: How does IndiCurate ship products?

A: We dispatch products directly from India, with a commitment to swift delivery. Each item undergoes rigorous quality checks before packaging. As most orders are handmade, it may take longer to ship, so be sure to check the "Shipping Info" on the product screen for estimated arrival times.

Q: Does IndiCurate charge sales tax?

A: All taxes are included in the prices displayed on our site. What you see is what you pay.

Q: What are IndiCurate's shipping rates?

A: Shipping rates are calculated based on package dimensions and weight, displayed during checkout. Refer to our Shipping section for detailed information.


Section 5: Returns & Availability

Q: What is your return policy?

A: We believe in the quality of our products. While we do not generally offer exchanges or returns, if you receive a damaged product, reach out to us within 24 hours with relevant pictures, and our support team will assist you promptly.

Q: What if an item is Sold Out?

A: If an item is SOLD OUT, it means the last piece has found a home. Members can opt to WAITLIST items, but the availability is not guaranteed. We'll explore the possibility of producing more units but can't promise replenishment.

Q: How can I check the status of my order?

A: The IndiCurate team will keep you updated on your order status via the email you provided during registration. Additionally, you can track your order through the "Track my order" link on the bottom of our website.


Section 6: Customer Support & Privacy

Q: How can I contact your customer support?

A: Our dedicated customer support team is just a call or an email away. Reach us at [provide contact details] or email us at support@indicurate.com. We aim to respond within 24 hours to ensure a seamless shopping experience for you.

Q: How do you protect customer information?

A: We prioritize the security of your information. For details, refer to our Privacy Policy section, where we outline our commitment to safeguarding customer data.


Section 7: Community & Social Engagement

Q: How can I connect with your community on social media?

A: Immerse yourself in our community by following @indicurate on Instagram, LinkedIn, and Facebook. If you're a brand looking to collaborate, check out our "Partner with Us" section. Subscribe to our mailing list for updates on upcoming events and promotions, and become a part of our journey to celebrate the best of India with the world.